FAQ

General FAQ concerning your migration to Loftware Cloud from Loftware NiceLabel on-premise software solutions for label design and label printing.

Questions in this document apply to customers using the following NiceLabel product editions:

Product edition	Licensing option	Version
Designer Express	Perpetual	V6, v2017, v2019
Designer Pro	Perpetual	V6, v2017, v2019
PowerForms, PowerForms Runtime	Perpetual	V6, v2017, v2019
PowerForms Suite	Perpetual	V6, v2017, v2019
Designer Pro	Subscription	10
PowerForms Suite	Subscription	10

General

What is Loftware Cloud?
Do I need to move to Loftware Cloud right away?
What happens to NiceLabel (Designer Express, Designer Pro, and PowerForms) licenses?
How long does it take to have the new cloud solution up and running?
Can I run NiceLabel desktop and Loftware Cloud in parallel during the transition?
What are the most common challenges customers face during the move to Loftware Cloud?
What are the main benefits of moving to Loftware Cloud for a small to medium-sized business?

Product specific

What changes* when I move from NiceLabel to Loftware Cloud?
What is the equivalent Loftware product edition for me?
Can I continue printing labels directly from my computer?
What do I need to have in place before I start my move to Loftware Cloud?
What happens to my existing label templates?
Where are my labels stored in Loftware Cloud?
Can I keep working with labels stored locally?
Will Loftware Cloud work with my existing printers?
How many users are included in a Loftware Cloud subscription?
How is data secured in Loftware Cloud?
How are user access, roles, and permissions managed in Loftware Cloud?
Can I design labels if my internet connection is unavailable?
Can I continue printing labels during an internet outage?
What innovations are planned exclusively for Loftware Cloud?

Onboarding and technical support

Is there a trial option?
Do I need to relearn label design when moving to Loftware Cloud?
Are professional services required for the move to Cloud?
What support is available when moving to Cloud?
Are learning resources included in my subscription?
Where can I find help if I get stuck?

Commercial information

Will my licensing or subscription change?
What happens to my subscription if I stop using Loftware Cloud?
How is subscription renewal handled?
What happens if I add another printer later?
I purchased NiceLabel from a Loftware reseller long ago. Do I contact them for the move to Cloud?
I purchased NiceLabel directly from your online shop. How can I move to Loftware Cloud?
How do I know if Loftware Cloud is right for me?
Is Loftware Cloud suitable if I only print a small number of labels?
What if my production environment cannot connect to the internet?

Cloud security

Moving labeling to the cloud raises important questions. Who is responsible for security? Where is your data stored? What about compliance, data residency, and access control?

Listen to Loftware's CISO, Andy Birch, unpack the most common cloud security concerns and explains how organizations evaluate them when considering a cloud labeling solution.

Have more questions?

Submit the form and a Loftware representative or certified Loftware partner will get in touch to answer your questions and discuss your move to Loftware Cloud.

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