Technical Support

Get started with our Customer Support Portal today!

On October 1, 2025 new support requests must be submitted through the portal—email support for new cases will no longer be available.

Register with our web portal now at https://my.loftware.com to easily submit requests, track progress, and manage all your cases in one place!

Need help getting started? Explore our tutorials or contact portalhelp@loftware.com for assistance.

Select your product to submit a ticket

For quick answers to common questions, please visit our Loftware Help Center prior to submitting a support ticket.

Loftware Cloud, Loftware NiceLabel

Loftware Cloud Enterprise SP, Spectrum, Print Server

Prisym

Loftware Smartflow (Artwork management product)

Interested in a Maintenance Contract?

Loftware offers Software Maintenance Agreement (SMA) which ensures access to our Technical Support and provides free software upgrades. Simply submit the form and we will help you choose the best option for your needs.

First name

Last name

Business e-mail

Phone Number

Company

Comment

Multiple or single choice

By checking this box, I give consent to receive marketing communications and other related information. I understand that I may unsubscribe at any time.

For additional details see the Loftware Privacy Policy

Enterprise labeling

For Single Site, Smaller Businesses

For Mid-sized or Growing Businesses

For Global Enterprises

For Medical Device Small and Mid-sized Businesses

For Medical Device Enterprises

For Clinical Trials

For managing Packaging Artwork

Why artwork management

Business applications overview

Address global labeling regulations

Varian integrates labeling with SAP

Zumtobel's Labeling Transformation

Is your supply chain FSMA 204 ready?

Submit a support ticket

Loftware Academy

Try Loftware Academy

Register to Become Channel Partner

Register to Become Alliance Partner

Subscribe to Loftware Newsletter