Knowledge Base

This is an online database of information, frequently asked questions and solutions to typical problems. Having an active Loftware support contract allows you to access this database.

Enter Knowledge Base

If you suspect that your problem is hardware related, try to determine if it is a problem with your PC, Network, or printer and contact the appropriate company. Loftware does not sell or service any hardware products.

  Knowledge Base

This is an online database of info, frequently asked questions and solutions to typical problems.

  Tutorials

Short video clips and scripts that illustrate some steps in designing and implementing label printing.

  Glossary




Online Assistance
As a Loftware User, you have access to several Online resources to help you troubleshoot common printing errors. These are listed below along with recommended steps to take before calling Technical Support. Loftware has highly-trained technicians available to help you with your labeling system. Often, a few minutes spent searching the Loftware Knowledge Base and/or User Guides will save valuable time and solve most Loftware issues.

One-on-One
We're ready to help you troubleshoot any problems you may encounter with your printing system. Our trained technicians answer most calls in less than a minute and are experts in bar code label printing. E-mail or call 603.766.3630 x 402.

To service you quickly and efficiently, please have the following information available when you call:

Serial Number
If you need to call Technical Support, please have your serial number ready. These numbers can be obtained by accessing the Help | About menu of the label design modeor from any of the printing modules

Registration
Is your product registered? If you have not registered your software, please do so before calling Tech Support. Click here to register.