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Advanced 24x7 Support Options
Three Levels of Technical Support Offerings Provided by Loftware Standard, Gold and Platinum Support Levels Designed to Fit Customers’ Needs Up to and including the World’s Largest Global Enterprises. For complete details, click here for our 24x7 Data Sheet.
Loftware offers three technical support options designed for businesses of all sizes, with one or many locations around the world, and for those who need weekday support for a limited number of hours only to corporations with mission–critical 24x7x365 support requirements. All options—Standard, Gold, and Platinum—are distinguished by their commitment to minimize the risk and associated costs of an interruption in product labeling and to maximize the customer’s return on investment from Loftware solutions.
Contact sales today by filling out this form or by calling 1.603.766.3630 Ext 405.
| Response Time | Standard | Gold | Platinum |
| Support Hours | 6am-10pm EST Excludes weekends and holidays |
24x7 Excludes holidays |
24x7x365 |
| Response Time for Production Down (during support hours) |
1 hour | 1 hour | 1 hour |
| Response Time for High Priority issues (during support hours) |
2 hour | 2 hour | 1 hour |
| Response Time for Standard issues (during support hours) |
12 hour | 12 hour | 2 hour |
| Features | |||
| Web Support (Knowledgebase) | √ | √ | √ |
| Email Support | √ | √ | √ |
| Phone Support | √ | √ | √ |
| Unlimited number of support calls/tickets | √ | √ | √ |
| After hours support (M-F) | N/A | √ | √ |
| Weekend Support | N/A | √ | √ |
| Holiday Support | N/A | N/A | √ |
| Scheduled Webex personnel training sessions per contract year | N/A | N/A | 2 |
| Scheduled Webex label design sessions per contract year | N/A | N/A | 2 |
| Support to generate temporary keys | N/A | N/A | √ |
Support Resources
As a Loftware User, you have access to several Online resources to help you troubleshoot common printing errors.Knowledgebase
Our Knowledgebase is updated on an ongoing basis.Knowledgebase link.
Printer Support
Listed below are barcode printers supported by Loftware.Printer Support
RFID Printer Support