*Attention Loftware Customers*

If you are experiencing delayed responses to your email requests, or have an emergency issue, please contact the following numbers:

Corporate Main Phone: +1.603.766.3630
Technical Support: x402
Customer Account Management: x401
Sales Support: x405

Technical Support

Our highly trained Support Technicians will assess your individual needs and help you troubleshoot any Loftware-product related problems you may encounter with your printing system. Most calls are answered in less than a minute and are logged in our system with a Case ID.

Standard, Gold and Platinum Support Levels Available

Technical Support's availablity depends on your subscription level. With three levels of support - Standard, Gold and Platinum - there is an option for businesses of all sizes. Ask about our 24x7 support solutions!

Standard Support: Monday-Friday 6:00am-10:00pm EST

Gold Support: 24 hours a day 7 days a week (Excludes holidays)

Platinum Support: 24 hours a day 7 days a week 365 days a year

Phone:

603.766.3630 follow the phone prompt for 'Technical Support'

E-mail:

support@loftware.com or use the Contact Us form for incidents

To service you quickly and efficiently, please have the following information available when you call:

Serial Number
If you need to call Technical Support, please have your serial number ready. These numbers can be obtained by accessing the Help | About menu of the label design modeor from any of the printing modules.

Registration
Is your product registered? If you have not registered your software, please do so before calling Tech Support. Click here to register.