Annual Support Agreement

Your Annual Software Support Services and Maintenance Agreement is automatically included with your purchase of Loftware and will be shown as a separate line item on your invoice. The 12-month period starts on the day the product is shipped and invoiced from Loftware. As a support recipient, you receive support on Loftware related issues, as well as software upgrades. Contract members may upgrade all covered software licenses, at anytime, by going to the software Upgrade Page.

Your Annual Support Contract entitles you to the following services:
Technical Support from Loftware's Technical Call Center on Loftware Issues	Learn More
Download software updates and major releases from Loftware's Internet Website	Learn More
Optional E-mail notification of new software releases
When necessary, access to senior Loftware support staff, via phone and e-mail	Learn More
GUARANTEED software license replacement for accidentally damaged or malfunctioning hardware keys (Note: does not cover lost or stolen keys)

Extending Support After the First Year
Loftware encourages you to renew your Annual Support Services and Maintenance Agreement after the first year of ownership. An ongoing Annual Support Services and Maintenance Agreement will ensure that there will be no interruption in telephone support services or access or to the latest upgrades and software enhancements, so vital to keeping your company up and operational. We'll notify you when your contract is due for Renewal.

Extending your Loftware Annual Support Services and Maintenance Agreement is simple. You will be notified when your Annual Support Services and Maintenance Agreement is about to expire. An Annual Support Services and Maintenance Agreement Renewal Notice listing the Loftware products owned will be sent to you via email. Contract Administrators are available to answer any questions or to assist you. Be sure to have your company information and Loftware Serial Number handy when you renew your Annual Support Services and Maintenance Agreement. Payment may be made by company purchase order, credit card, company check or wire transfer.

If you would like assistance in obtaining an Annual Support Services and Maintenance Agreement or need a Corporate Software Support Services and Maintenance Agreement for your system, please call Customer Account Management at 603.766.3630, Ext. 404. Our friendly Representatives will be happy to assist you.