Annual Support
Your Annual Support Contract is automatically included with your purchase of Loftware and will be shown as a separate line item on your invoice. The 12-month period starts on the day the product is shipped and invoiced from Loftware. As a support recipient, you receive support on Loftware related issues, as well as software upgrades. Contract members may upgrade all covered software licenses, at anytime, by going to the software Upgrade Page.| Your Annual Support Contract entitles you to the following services: | |
| Technical Support from Loftware's Technical Call Center on Loftware Issues | Learn More |
| Download software updates and major releases from Loftware's Internet Website | Learn More |
| Optional E-mail notification of new software releases | Learn More |
| When necessary, access to senior Loftware support staff, via phone and e-mail | Learn More |
| GUARANTEED software license replacement for accidentally damaged or malfunctioning hardware keys (Note: does not cover lost or stolen keys) | Learn More |
Extending Support After the First Year
Loftware encourages you to renew your Annual Support Contract after the first year of ownership. An ongoing Support Contract will ensure that there will be no interruption in telephone support services access or to the latest upgrades and software enhancements, so vital to keeping your company up and operational. We'll notify you when your contract is due for Renewal.
Extending your Loftware Annual Support Contract is simple. You will be notified when your Support Contract is about to expire. A Support Contract Renewal Notice listing the Loftware products owned will be sent to you in the mail and/ or via fax. Contract Administrators are available to answer any questions or to assist you. Be sure to have your company information and Loftware Serial Number handy when you renew your Support Contract. Payment may be made by company purchase order, credit card, company check or wire transfer. Be sure to have your company information and Loftware Serial Number handy when you renew your Support Contract. Payment may be made by company purchase order, credit card or wire transfer.
If you would like assistance in obtaining an Annual Support Contract or need a Corporate Support Contract for your system, please call Customer Support at 603.766.3630, Ext. 404. Our friendly Representatives will be happy to assist you. Contracts may also be purchased from your Loftware Reseller.
