Careers

Loftware has openings for Senior Sales Executives. You may send your résumé via e-mail to: careers@loftware.com or FAX your résumé to 603.766.3631.


Inside Sales Representative
Release Engineer
Senior Account Executive - Auto Industry
Senior Account Executive - Industrial Manufacturing
Senior Software Engineer- UI/Flex Developer
Technical Support/System Engineer
Sales Engineer


Loftware, Inc. based in Portsmouth, NH, is an equal opportunity employer offering an aggressive compensation package, medical and dental benefits, and a 401K retirement plan.

Inside Sales Representative (ISR) Specification

The Inside Sales position will be responsible for applying a thorough understanding of Loftware's products, services and sales methodology in daily activities that will include: following up on inbound leads, prospecting in your assigned territory, communicating with Field Sales and Sales Management on account strategies, updating account and opportunity records in SalesForce.com and closing business. You will focus on expanding Loftware’s presence within an existing customer base as well as prospecting for net new business. You will proactively coordinate Loftware product demonstrations with existing customers and prospects, participate in customer account reviews and execute closing strategies to contract license sales. In addition, you will be expected to position Loftware as the industry leader in Enterprise Lifecycle Printing (ELP) though a thorough understanding of our solution value, key differentiators and the competitive landscape.

Primary Responsibilities

• Utilize a consultative sales approach throughout the sales cycle to understand customer's and prospect's business pains and their perception of potential solutions
• Consistently meet and exceed quota
• Develop and manage a high volume of cold calls, leads and opportunities with a high probability of closure
• Indentify new business through outbound prospecting activity targeting existing customer base and net new accounts
• Develop a working knowledge of Loftware's products, competitors and industry trends
• Articulate industry-specific value proposition to address common vertical pain points with a focus on the industrial manufacturing industry
• Provide accurate forecasts and reports on sales activities and projects
• Collaborate with the Field Sales team on account and opportunity strategies
• Engage Loftware resources as needed to effectively close business
• Position is based at Corporate Office in Portsmouth, NH

Desired Skills & Experience

• Bachelor's degree required
• 3+ years inside/installed base sales or equivalent experience
• Proven success cold calling or telesales required; technology sales experience strongly preferred
• Verifiable track record of consistent quota attainment
• Experience selling software solutions within the ERP market
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecast
• Experience working in a team selling model
• Excellent communication, negotiating, and closing skills
• Aggressive, positive attitude, strong organizational skills and a self-starter

For more information, contact careers@loftware.com

Release Engineer

This position, reporting to the Manager of Quality Assurance, helps ensure the quality of Loftware's future software products by developing, maintaining and executing disciplined software build procedures. Their primary focus will be split between the consistent and timely delivery of software builds to the development organization, and ownership and maintenance of the installation scripts and routines for the various Loftware products. The ideal candidate will have no difficulty interfacing and communicating with engineering, QA and documentation. Additional tasks include administering Loftware's source code control, bug tracking, and continuous integration products.

Qualifications

• BS in Computer Science, Engineering or related field
  
• Strong understanding of source code management, tools & practices (labeling, versioning, branching, etc.)
  
• Experience performing automated software builds
  
• Fluency in InstallShield/InstallAnywhere and/or substantive programming experience (Perl, Python, BASIC are good, C/C++/Java are better)
  
• Ability to perform well in cross-functional teams
  
• Strong communication and organizational skills
  
• Capable of planning and performing tasks in a consistent, persistent manner
  
• Familiarity with product development lifecycles
  
• Ability to document standards for use by other team members
  
• Able to analyze code manually and by using development tools
  
• Minimum 5 years experience in software development (Engineering, QA and/or Build Engineering)
  

Bonus Qualifications

• Two or more years experience in one or more of the following languages: Java, C# , C/C++
  
• Experience with Linux, Perl/Python and Shell Scripting preferred
  
• Experience with Subversion and continuous integration servers is a strong plus
  
• Experience with a defect tracking system (such as Jira) a plus
  
• Experience with any “Agile” methodology
  
• Experience with installation programming, particularly Install Shield and Install Anywhere
  
• Experience integrating automated tests with automated builds
  

For more information, contact careers@loftware.com

Senior Account Executive - Auto Industry

Qualified candidates will be responsible for generating new business and expanding opportunities within Fortune 2000 Companies.

Required Skills

• 5+ year's experience selling enterprise software solutions, ERP, Auto-ID, design automation, PLM, ECM, MES, WMS and Logistics
• Highly skilled at C-level interaction, expanding account penetration and establishing new account strategies
• Skilled at prospecting and qualifying direct sales opportunities
• Demonstrated ability to network and work effectively with partners e.g. SAP, Oracle, PeopleSoft, JD Edwards
• Knowledge of solution and value-based selling techniques
• Verifiable track record of achieving/exceeding quota
• Knowledge of Auto Industry a plus
• Ability to work effectively and cooperatively with other teams, especially Product Management
• Ability to travel, 60% of your time will be in the field

Candidates must be self motivated, fast learners, and have the ability to operate in a fast paced environment.

For more information, contact careers@loftware.com

Senior Account Executive - Industrial Manufacturing

Qualified candidates will be responsible for generating new business and expanding opportunities within Fortune 2000 Companies.

Required Skills

• 5+ year's experience selling enterprise software solutions, ERP, Auto-ID, design automation, PLM, ECM, MES, WMS and Logistics
• Highly skilled at C-level interaction, expanding account penetration and establishing new account strategies
• Skilled at prospecting and qualifying direct sales opportunities
• Demonstrated ability to network and work effectively with partners e.g. SAP, Oracle, PeopleSoft, JD Edwards
• Knowledge of solution and value-based selling techniques
• Verifiable track record of achieving/exceeding quota
• Knowledge of Industrial Manufacturing vertical
• Ability to work effectively and cooperatively with other teams, especially Product Management
• Ability to travel, 60% of your time will be in the field

Candidates must be self motivated, fast learners, and have the ability to operate in a fast paced environment. The perfect candidate will live in New England and be able to commute to Loftware's  Corporate Headquarters in Portsmouth, New Hampshire.

For more information, contact careers@loftware.com

Senior Software Engineer - UI/Flex Developer

We are looking for a highly-motivated Flex UI Developer with a proven track record to work with the business, functional, and technical teams to implement, and support solutions to meet business objectives. He/She will work closely with technical leads in developing enterprise class applications. He/She must have a good understanding of, and practical production experience with, Java web application development. Must have experience in agile software development methodologies. Contribute to the broader growth and company culture and be an integral part of the team.

Qualifications and Responsibilities

• BS or MS in any discipline or equivalent experience.
  
• 5+ years of Web Application Development with 2 plus years in Flex.
  
• Strong experience as a Web application Developer for large scale web based software development efforts.
  
• Solid understanding of SDLC, preferably experience with Agile development process.
• Be an integral part of design and development of current and future Loftware products.
• Work with product management/stake holders in understanding new requirements.
• Expertise with Flash and Flex application development in all phases of the software development lifecycle.
• Experience in flexbuilder, flex sdk development.
• Excellent knowledge of ActionScript 2.0/3.0
• Experience with standard Java Frameworks (Spring, Hibernate).
• Experience integrating Java with Flex.
• Experience with Apache Tomcat and Application Servers ( JBoss/WebLogic/WebSphere)
• Experience writing automated tests using JUnits or similar tools
• Experience with Subversion, Maven 2, JIRA, Eclipse is a plus
• Experience with databases Oracle/MySQL is a plus.
• Must be self-motivated and has ability to deliver within projected timeframes.
• Strong communication skills and the ability and experience to influence and lead project and/or technical direction are important.
• Ability to work effectively and cooperatively with staff, other teams, and Product Management are required skills
• Ability to create high-level design documentation as needed by the business
• Must be able to work independently and manage time effectively.
• Understanding of usability concepts and the ability to create nice looking, functional screens.
  

For more information, contact careers@loftware.com

Technical Support/System Engineer

The primary responsibility of a Technical Support/Systems Engineer is to ensure that Loftware customers receive the highest level of technical and customer support possible. The Technical Support/System Engineer provides system solutions to customers’ most complex technical issues via telephone, email, remote media, and possible on–site intervention. Loftware relies on Technical Support/Systems Engineers to provide technical and operational solutions in an efficient, professional and customer–friendly manner. This position is also an in–house advocate for the customers, providing a positive, unified and technically invaluable voice of Loftware to the customers.

Job Responsibilities

• Resolve highly complex technical issues for customers via telephone and electronic media for Loftware related product issues
  
• Develop and execute action plans to address ongoing issues for strategic customers. Document status within internal systems and actively participate in managerial/customer status meetings.
  
• Perform in-depth testing of Loftware functionality and related products in relation to customer-specific implementations and new product testing.
  
• Become a subject matter expert in all Loftware product lines.
  
• Research, test and document integration of Loftware and related vendor products.
  
• Effectively manage incident backlog; proactively informing customers and management of status.
  
• Author professional documentation including knowledge base articles, whitepapers, quality issues, testing results, training documentation and departmental procedures.
  
• Monitor phone queue coverage to ensure reasonable and acceptable customer wait times.
  
• Perform remote and on-site Loftware product installations, upgrades, and customer training.
  

Required Skills

• Tenacious technical troubleshooting skills and ability to reproduce customer environments.
  
• Desire and thoroughness to solve difficult problems.
  
• Knowledge of Loftware products and enterprise printing industry preferred
  
• Advanced knowledge of Windows/*nix Operating Systems, drivers, applications. Proficient in troubleshooting OS and networking problems
  
• Advanced knowledge of printers and label printing functionality. Highly knowledgeable of label printer manufacturers and their product lines desired.
  
• Strong understanding of networking concepts and protocols
  
• Knowledge of Oracle, SAP, WMS, ERP, ECM, Web Services, and Mainframe fundamentals.
  
• Knowledge of JVMs, Web application servers, databases, Web UIs.
  
• Must possess impeccable interpersonal and customer skills; ability to assist customers and peers with patience, understanding and professionalism.
  
• Advanced problem solving skills and the ability to utilize them remotely through verbal and written communication with customers
  
• Leadership skills and strong ability to work with minimal supervision
  
• Ability to work flexible schedules, possibly night/weekend/on-call in a 24X7 environment.
  
• Ability to follow departmental and corporate procedures

Experience / Education

• Four Year College Degree in a technical discipline
  
• 5+ years experience supporting or installing software technology; preferably in a Help Desk or IT environment
  
• 5+ years experience working directly with customers in a technical discipline.
  
• Direct experience supporting Loftware products is preferred but not required

For more information, contact careers@loftware.com

Sales Engineer

Reporting to the Professional Services Manager this position is responsible as the technical resource on the sales team for pre–sale success of incorporating technical criteria into the overall sales strategy.

To ensure the clients’ and company's needs are met, the Sales Engineer will regularly liaise with other members of the Sales team and colleagues from a range of departments, such as Product Management, Engineering, Professional Service and senior management.

Pre-Sale

• Collaborates with Loftware regional sales representatives in identifying, qualifying and evaluating technical solution design. 
  
• Act as consultants to the prospect bringing together their requirements with Loftware capabilities resulting in potential revenue opportunities. 
  
• Assist in the development of presentations, tools, and the execution of the sales strategies resulting in new business revenue as well as growing any existing relationships.
  
• Develop the customized value proposition and sales strategy on a per account basis and understand the technical and business challenges of the prospect.
  
• Interface with customers, including C-level executives to build presentations, proposals, statements of work, Risk Management and work with sales team to navigate complex selling environments.
  
• Report back customer data in an organized fashion to assist product marketing and product management in defining future product requirements.  

Post-sale

• Initiate project management and reporting disciplines
  
• Instill trustworthy and resourceful relationship between clients, partners and Loftware
  
• Establish effective communication protocols
  
• Manage and report on client projects and opportunities
  
• “Hand-hold” throughout planning and deployment
  
• Understand customers’ requirements and their technical architecture
  
• Specify the technical approach and design
  
• Install and configure the solution
  
• Provide business consulting/advise on the installation
  
• Coordinate training criteria and program objectives
  
• Encourage post-training support
  
• Understands the need to comply to conform with both Loftware’s and the Customers specific set of rules and regulations for on-site PSG engagements

Qualifications/Requirements:

• Technical aptitude; the ability to understand new technologies and related environments.
• Ability to learn new technology through self-study.
• Ability to translate highly technical information for audiences with varying degrees of technical knowledge.
• Familiarity with application administration in one or more of the following environments (Oracle e-Business Suite, Seibel, J.D. Edwards, PeopleSoft, SAP)
• Strong knowledge of ERP, CRM, WMS or MES systems.
  
• Familiarity with database administration in Oracle and/or SQL Server, T-SQL, PL-SQL
• Knowledge of VB/Java/C++/JavaScript/.NET/J2EE or equivalent would be a ‘plus’
  
• Knowledge of information security issues and tools
  
• Knowledge of system and network management issues and tools
  
• Working knowledge of: LDAPs, Operating Systems, Databases, Networks, WebServers, Application servers

• Knowledge of Web Services, Service Oriented Architecture, Web Based UI’s
  
• Assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems and add value to the clients’ organization.
• You will be expected to work in conjunction with Sales and Product teams in identifying, educating, and developing long-term strategic relationships with targeted clients and partners.
• Support marketing activities by attending trade shows, conferences and other marketing events;
• Make technical presentations and demonstrate how a product will meet client needs;
• Provide pre-sales technical assistance and product education;
• Provide training and produce support material for other members of the Sales team

Attributes

The qualified candidate will possess a bachelor’s degree or equivalent along with 7-10 years in a technology environment and experience in solution development in a software or ASP environment. We require at least 5 years in the enterprise management industries, preferably in a pre-sales capacity, experience with solution development in a software environment consulting to Fortune 500 companies. You must be tenacious, intelligent and entrepreneurial in nature. You should have understanding of sales methodologies and automation. Excellent written and verbal communication skills are an absolute must. Extensive travel (approximately 50%) is required.

• Demonstrated and clear understanding of the SOLUTION sales process
  
• Able to build trust and rapport quickly and develop influential relationships at all levels of an organization.
  
• Strong business acumen
  
• Competitive drive and determination
  
• Strong communications skills
  
• Customer focused
  
• Strong interpersonal skills
  
• Strong problem solving skills
  
• Self-starter with a strong work ethic
  
• Must be able to grasp technical concepts quickly
  
• Driven to create value in a growing organization

For more information, contact careers@loftware.com