Current Position Opening

Systems Analyst / System Administration

The System Analyst is responsible for a 50/50 balance between PostSales Services delivery and Internal Systems/Project Management. This position reports to the PSG Lead Solution Engineer. 

Post-sale

  • Professionalism to conduct face to face and written communications with VP and C-level customer executives.
  • Ability to understand Loftware Statement of Work (SOW) and PreSales discovery for customer project requirements and their technical architecture.
  • Manage Services projects using best practices project management and reporting tools.
  • Manage project scope and eliminate project scope creep per SOW.
  • Proactively manage and communicate project timeline slippage and develop corrective actions.
  • Configure and implement Loftware complex solutions full life-cycle: customer project kickoff through go-live, and handoff to Technical Support.
  • Integrate Loftware solution with 3rd party systems (SAP, Oracle, etc).
  • Provide business consulting on implementation and configuration best practices.
  • Instill a trustworthy and resourceful relationship between customers and Loftware.
  • Conduct remote and on-site customer training sessions following materials and environments.
  • Develop professional technical and editorial project implementation reports summarizing all details of the implementation.
  • Proactively manage milestones and project plans with the customer to meet/exceed Loftware goals and customer schedules.

Internal Systems, Department Project Management and Training

  • Internal department system management that Technical Services (PSG/ETS) uses for daily operations:
    • SalesForce
    • Professional Services Automation (PSA)
    • LoftWiki
    • Sharepoint
    • PreSales Demo Servers
  • Under the direction of the Manager, Technical Training – drive to completion the development and updating of customer, internal and product release training materials and environments to meet training program objectives.
  • Conduct internal training sessions to the Technical Services and other Loftware departments.
  • Assist with departmental technical and procedural process rollout and maintenance.
  • Manage various and diverse internal departmental projects, driving milestones to closure on tight deadlines and utilizing resourcing.


Qualifications/Requirements:

  • Technical aptitude; the ability to understand new technologies and related environments.
  • Ability to learn new technology through self-study.
  • Ability to translate highly technical information for audiences with varying degrees of technical knowledge.
  • Familiarity with database administration in PostgresSQL, Oracle and/or SQL Server, T-SQL, PL-SQL
  • Knowledge of Java/C++/JavaScript/.NET/J2EE or equivalent would be a ‘strong plus’
  • Knowledge of system and network management issues and tools
  • Knowledge of: LDAPs, Windows and Linux Operating Systems, Databases, Networks, Webservers, Application servers, Tomcat
  • Knowledge of Web Services, Service Oriented Architecture, Web Based UI’s or equivalent would be a ‘strong plus’

 

The qualified candidate will possess a bachelor’s degree or equivalent along with 3-5 years in a technology environment.

High drive, with excellent written and verbal communication skills are an absolute must.

Travel up to 25% is required

 

Apply Here


businessNH-Ad.jpg

Loftware, Inc. based in Portsmouth, NH, is an equal opportunity employer offering an aggressive compensation package, medical and dental benefits, and a 401K retirement plan. We're also honored to be recognized as one of the "Best Companies in NH" to work for!

career_build_global.png