Welcome to Tech Support

Serving our customers is the most important job at Loftware.

Our highly trained help desk technicians will assess your individual needs and help you troubleshoot any problems you may encounter with your printing system. Most calls are answered in less than a minute and are logged in our system with a Case ID for future reference should you need to call again. As an annual support contract holder, you receive unlimited telephone support on Loftware related questions, and have access to software upgrades at no additional cost for a full year. See Annual Support for support policies and information on annual support contracts.

Prerequisite:
Must have valid annual support contract, which is included for first year of ownership.

Hours: Monday-Friday 8:00am-5:00pm Eastern Time

Phone: 603.766.3630 follow the phone prompt for 'Technical Support'

Fax: 603.766.3635

E-mail: support@loftware.com

OS Compatibility

Loftware Versions and Operating System Compatibility
Loftware Version Number	WIN 95	WIN 98	WIN NT	WIN 2000	WIN XP*	WIN 2003
9.x	-	-	-	X	X	X
8.1, 8.3, 8.4	-	-	-	X	X	X
7.2, 7.3 and 8.0	-	X	X	X	X	X
7.0 and 7.1	-	X	X	X	X	-
6.x	-	X	X	X	X	-
5.x	X	X	X	X	-	-
4.2.2.24	X	X	X	X	-	-
4.1.2.3 and 4.2.2.7	X	X	X	-	-	-
3.x	X	X	X	-	-	-
*Windows XP Professional

Note:  As of March 1, 2005 Loftware stopped supporting Loftware products on Windows NT4, 98, and ME. Follow the link for detailed information.

  Knowledge Base

This is an online database of info, frequently asked questions and solutions to typical problems.

  Tutorials

Short video clips and scripts that illustrate some steps in designing and implementing label printing.

  Glossary




Online Assistance
As a Loftware User, you have access to several Online resources to help you troubleshoot common printing errors. These are listed below along with recommended steps to take before calling Technical Support. Loftware has highly-trained technicians available to help you with your labeling system. Often, a few minutes spent searching the Loftware Knowledge Base and/or User Guides will save valuable time and solve most Loftware issues.

One-on-One
We're ready to help you troubleshoot any problems you may encounter with your printing system. Our trained technicians answer most calls in less than a minute and are experts in bar code label printing. E-mail or call 603.766.3630 x 402.

To service you quickly and efficiently, please have the following information available when you call:

Serial Number
If you need to call Technical Support, please have your serial number ready. These numbers can be obtained by accessing the Help | About menu of the label design modeor from any of the printing modules

Registration
Is your product registered? If you have not registered your software, please do so before calling Tech Support. Click here to register.